USER RESEARCH
Grounding design in real-world needs and environments.
User research uncovers the needs, capabilities, and contexts of patients, caregivers, and clinicians—whether at home, CLIA-waived point-of-care, lab, or other clinical settings. These insights inform design, support regulatory submissions, and reveal opportunities for innovation.
Our user research methods include:
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In-situ Observation, Contextual Inquiry & Ethnographic Methods – study real-world use environments and workflows
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In-depth Interviews – capture rich insights from users
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Generative Research – uncover unmet needs and innovation opportunities
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Task & Workflow Analysis – map tasks and potential challenges
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Diary Studies & Surveys – track behaviors and experiences over time
By deeply understanding lay users and clinicians, we help ensure devices are safe, compliant, and aligned with real-world use.